> For the complete documentation index, see [llms.txt](https://docs.cekat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cekat.ai/en/start-here/quickstart/4.-add-your-cs-team.md).

# 4. Add Your CS Team

This feature lets you create accounts for your human agents and set their roles and responsibilities to fit your business. Human agents can handle chats manually, add a personal touch, or work side by side with the AI.

### **How to create a human agent**

1. **Go to the Human Agent page:**\
   Open the **Human Agent** page from your dashboard.
2. **Choose "Create New Agent":**\
   Click **Create New Agent** to create a new agent account.
3. **Fill in the agent's details:**\
   Enter:
   * **Name**: for example, Alex.
   * **Email**: the email address the agent will use.
   * **Password**: the password the agent will log in with.
   * **Role**: choose one of these roles:
     * **Super Agent:** Can see, manage and handle every conversation, and can change settings.
     * **Agent:** Focuses on the chats assigned to them.
     * **Supervisor:** Oversees specific platforms and handles the chats a Super Agent assigns to them.
4. **Log in as the new agent:**\
   Once the account is created, the agent can log in with the email and password you set.
5. **Assign platforms to the agent:**\
   If the agent can't see any chats yet, it's because no platform has been assigned to them.
   * A **Super Agent** needs to open the **Connected Platform** menu.
   * Choose a platform (for example, Instagram).
   * Tick the human agent (for example, Alex).
   * Click **Update**.
6. **Find your messages:**
   * **Unassigned tab**: chats that no agent has picked up yet.
   * **Assigned tab**: chats an agent is currently handling.

#### Still not sure about something? Watch the video tutorial below to see each step in action.

{% embed url="<https://youtu.be/Bi5VKGWqPm8>" %}