> For the complete documentation index, see [llms.txt](https://docs.cekat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cekat.ai/en/start-here/quickstart/3.-start-chatting-with-your-customers.md).

# 3. Start Chatting with Your Customers

Congratulations! Once you've created your AI Agent and connected your WhatsApp, you're ready to receive customer chats. So where do you find those chats?

<div align="center"><figure><img src="https://3693109682-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZNZlvyOVkZXyd3pz2Cql%2Fuploads%2FwHDJgRDnxuluPhtrV71e%2Fimage.png?alt=media&#x26;token=ef008a8a-2524-4cff-b5d0-ed14f9607fdc" alt="" width="375"><figcaption><p>The Chat page</p></figcaption></figure></div>

**On the Chat page.**\
The Chat page has three tabs:

### **1. Unassigned tab (chats the AI is handling)**

<div align="center"><figure><img src="https://3693109682-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZNZlvyOVkZXyd3pz2Cql%2Fuploads%2FwlFXslJd8cXlek27HyAc%2Fimage.png?alt=media&#x26;token=16b668ad-d766-421b-9e24-71594e65edff" alt="" width="347"><figcaption><p>Unassigned tab</p></figcaption></figure></div>

The Unassigned tab shows every new chat that's still being answered by the AI.

* **Conversation status:**
  * **Open** means the customer is still asking questions and chatting with the AI.
  * **Pending** means the conversation needs a reply from a human agent.
* **How a chat moves to Assigned:**
  * **Take over the chat:** You can take a chat over from the AI and reply yourself. The chat moves to the Assigned tab and is assigned to you.

    <div align="center"><figure><img src="https://3693109682-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZNZlvyOVkZXyd3pz2Cql%2Fuploads%2FdRJeF4ev3oWI9ScDGmMl%2Fimage.png?alt=media&#x26;token=99dfd6c6-3880-4fc5-87ff-f4fd15808ef6" alt="" width="375"><figcaption></figcaption></figure></div>
  * **Agent Transfer Condition:** When a customer's chat meets one of your agent transfer conditions, its status changes to **Pending** and it moves to the Assigned tab of one of the agents connected to that platform.

    <div align="center"><figure><img src="https://3693109682-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZNZlvyOVkZXyd3pz2Cql%2Fuploads%2FlcxdHLXmz73WFqheS1iR%2Fimage.png?alt=media&#x26;token=45191a93-7685-4918-a8b8-2fec0244ab7e" alt="" width="375"><figcaption></figcaption></figure></div>

### **2. Assigned tab (chats you're handling)**

<div align="center"><figure><img src="https://3693109682-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZNZlvyOVkZXyd3pz2Cql%2Fuploads%2FW1HZORIVaaiYNPbiM2J6%2Fimage.png?alt=media&#x26;token=517c356f-ab18-433f-b9ee-f0495e705fbe" alt="" width="340"><figcaption><p>Assigned tab</p></figcaption></figure></div>

The Assigned tab holds the chats you're handling yourself.

* **Statuses on this tab:**
  * **Assigned:** A human agent is handling the chat, so the AI won't reply.
  * **Pending:** The chat needs a human agent, but no one has taken it over yet. The AI may still reply, depending on your AI Agent settings.

### **3. Resolved tab (chats that are done)**

This tab holds chats that have been fully handled.

* **How to resolve a chat:**
  * When you've finished with a chat, click **Resolve**. The chat moves to the Resolved tab with the status **RESOLVED**.

#### Still not sure about something? Watch the video tutorial below to see each step in action.

{% embed url="<https://youtu.be/Jch6zh9_awQ>" %}