2. **Give Cekat.AI access to your account:** a Facebook login page will open. Click Continue.
3. **Fill in the business details for the new WhatsApp account:** enter your business name, category and the other details for the new WABA.
4. **Enter your phone number:** enter the number you want to move and choose how to verify it (Text message or Phone call). *If this number has been connected to WhatsApp before, Meta will usually show a warning that the account is being moved.*
5. **Enter the OTP code:** type in the 6-digit confirmation code from the SMS or phone call.
6. **Review and confirm access:** check the list of permissions being requested, then click Confirm.
7. **Done:** when you see the confirmation "Your account is connected to Cekat.AI", click Finish.
### If reconnecting the WhatsApp number fails
| What you see | Likely cause | What to do |
| ---------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| A 6-digit PIN you don't recognize | Two-step verification (2FA) is turned on for the number | Turn off 2FA in WhatsApp Manager, or reset it by email if you've forgotten the PIN. [See Cause 1.](#cause-1-two-step-verification-2fa-is-turned-on-for-your-number) |
| The message "This phone number is already registered to a WhatsApp Business account with another partner…" | The number is still connected to a WhatsApp API account with another partner | Click Continue and the number will be moved automatically.
| | The number is still active on WhatsApp | The number is still being used in the WhatsApp or WhatsApp Business app on a phone | Delete the WhatsApp account from the phone, wait about 3 minutes, then try again. | | The OTP code doesn't arrive | The SMS is delayed, or the number was entered incorrectly |Try the Phone call option, or double-check the number.
| | The reconnection suddenly stops | The number was deleted from Meta, or removed from Connected Platform, while the process was still running | Start again from Step 1. [See Cause 4.](#cause-4-the-process-stopped-because-the-number-was-removed-mid-migration) | #### Cause 1: Two-step verification (2FA) is turned on for your number WhatsApp offers two-step verification as a security feature. If it's turned on for the number you're moving, re-registration will ask for a 6-digit PIN that you might not know, especially if the team handling the migration isn't the same team that originally set up the number. How to fix it: 1. Open Meta Business Manager → WhatsApp Manager → select your number → the Two-step verification tab.
2. If the status is Enabled, click Turn off two-step verification.
3. If you don't know the PIN, reset instructions will be sent to the email address registered to the account.
4. Open that email (check your Spam folder if it isn't in your inbox) and click the reset link.
5. On the page that opens (whatsapp.com/reset), click Turn off two-step verification to confirm.
6. Done. Two-step verification is now off. Carry on with the connection from Step 4.
#### Cause 2: The number is still connected to another account or partner
A WhatsApp number can only be active in one place at a time: the regular WhatsApp app, the WhatsApp Business app, or the WhatsApp Business API through another partner. If the number you entered is still connected to any of these, Meta will show this notice:
*"This phone number is already registered to a WhatsApp Business account with another partner. If you continue, your number will be moved to your new account… Once moved, you won't be able to send or receive messages on your old account."*
This is Meta confirming that it will move the number from its old account to the new Credit Line WABA. Click Next or Continue to go ahead. Once the process is complete, the old number's status will change to *Transferred*.
If the number is still active in the WhatsApp or WhatsApp Business app on a phone (rather than through the API), here's how to fix it:
1. Open WhatsApp or WhatsApp Business on the phone that uses that number.
2. Go to Settings → Account → Delete my account, and follow the instructions.
3. Wait about 3 minutes before entering the number in Cekat.AI again.
#### Cause 3: No OTP code arrives
1. Check the SMS inbox on that number again, including any spam or SMS filter folders.
2. If nothing has arrived after a few minutes, choose the Phone call option instead.
3. Make sure the number you entered is correct (including the country code), and that the phone has a good signal.
#### Cause 4: The process stopped because the number was removed mid-migration
If the number was deleted from the WhatsApp Account in Meta, or removed from Connected Platform in Cekat.AI before the process finished, the migration can't be completed. You'll need to start again from the first step.
### How to check the migration worked
Check these three things in Meta Business Manager:
1. The number's status in the new WABA is **Connected**.
2. The payment method in the new WABA is **Credit line**.
3. The number's status in the old WABA is **Transferred**, which means it was moved successfully.
