> For the complete documentation index, see [llms.txt](https://docs.cekat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cekat.ai/en/order/orders-page/create-and-order-details.md).

# Create & Order Details

### Create Order

<figure><img src="https://3693109682-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZNZlvyOVkZXyd3pz2Cql%2Fuploads%2FZelHfNdnkdfntJexxs5l%2FScreenshot%202025-08-03%20at%2012.35.29%E2%80%AFAM.png?alt=media&#x26;token=1d8cddc5-88cf-4ec5-a3b2-6f32f47d2798" alt="" width="563"><figcaption></figcaption></figure>

#### A. From the Orders page

1. **Click Create Order on the Orders page**
   * You'll find it at the top right of the Orders page.
2. **The Create Order page has a few main sections**
   * Order Item
   * Payment
   * Client Information
   * Order Summary
3. **Order Item**
   * Search for products and add them one at a time straight from the search field.
   * **Select Products**: add several products at once. Click it to open a pop-up, tick the products you want, then click **Add Product**.

     <figure><img src="https://3693109682-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZNZlvyOVkZXyd3pz2Cql%2Fuploads%2FXN60oTGuz5E6qIKhZjdt%2FScreenshot%202025-08-03%20at%2012.35.44%E2%80%AFAM.png?alt=media&#x26;token=9d771211-b4ca-4424-a237-f395a4469da7" alt="" width="375"><figcaption></figcaption></figure>
   * **Add Custom Item**: add an item that isn't in your catalog yet. Enter the item name and price, then click **Add Item**.

     <figure><img src="https://3693109682-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZNZlvyOVkZXyd3pz2Cql%2Fuploads%2FYEv8w00vlGAEUo5OGSz5%2FScreenshot%202025-08-03%20at%2012.35.54%E2%80%AFAM.png?alt=media&#x26;token=a57de87e-c613-4e05-ae72-6fdaebef1e90" alt="" width="375"><figcaption></figcaption></figure>

     * To save it to your product list, tick **Save as Product**.
4. **Payment**
   * There are two payment methods:
     * **Manual**: choose a bank account you've already set up on the **Orders & Payment** page.
     * **Link**: only available once you've finished the Xendit setup and KYC.
5. **Client Information**

   <figure><img src="https://3693109682-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZNZlvyOVkZXyd3pz2Cql%2Fuploads%2FzPBKyhMeNOW1hFUOSpYO%2FScreenshot%202025-08-03%20at%2012.38.13%E2%80%AFAM.png?alt=media&#x26;token=b8db5f6d-c0c3-4754-8be0-87d721146d4c" alt="" width="375"><figcaption></figcaption></figure>

   * Search for and choose a customer from your contacts.
   * If the customer isn't there yet, click **Create New** to add them.
   * Add an address and any extra notes if needed.
6. **Order Summary**
   * Shows the details of the order you're about to create, including:
     * The subtotal for the items you've added
     * A field for shipping costs (if any)
     * A field for discounts
     * The final total, calculated automatically

#### B. From a conversation

<figure><img src="https://3693109682-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZNZlvyOVkZXyd3pz2Cql%2Fuploads%2FssFU8oh4PNpZqBkYKQRm%2FScreenshot%202025-08-03%20at%2012.39.22%E2%80%AFAM.png?alt=media&#x26;token=066ee255-ef10-4f84-96e1-9ca1ab51c0a7" alt="" width="375"><figcaption></figcaption></figure>

1. **Click the Orders tab on the right of the conversation page**
   * It's available whenever you open a conversation with a customer.
2. **Fill in the same fields as on the Create Order page**
   * From choosing products and the payment method to the customer and order summary.
   * It works exactly the same as creating an order from the main Orders page.

***

### Order Details

This page shows everything about an order, including the items bought, customer information, payment method and invoice history.

<figure><img src="https://3693109682-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZNZlvyOVkZXyd3pz2Cql%2Fuploads%2FuClpEhO5cDyH3C1rTMVF%2FScreenshot%202025-08-03%20at%2012.41.00%E2%80%AFAM.png?alt=media&#x26;token=19334252-1b1b-43e5-b82d-9b2b80e47860" alt="" width="563"><figcaption></figcaption></figure>

#### What you can do on Order Details

1. **With manual payment**
   * You'll need to update the payment status yourself.
   * Once the customer has paid, click **Mark as Paid**.
2. **With a payment link (Xendit)**
   * The payment status **updates automatically** when the customer completes the payment.
3. **The order status is updated manually**
   * For example: *Pending*, *Shipping*, *Completed*.
4. **Edit the order**
   * Click **Edit Order** while the payment status isn't "Paid" yet.
5. **Cancel the order**
   * Click **Cancel Order** to cancel it.
6. **View the invoice**
   * Click **View Invoice** to see or download the order's invoice.
