Set Up WhatsApp Call

How to set up WhatsApp Call

1. Go to Connected Platform, choose your WhatsApp inbox, and scroll to the very bottom of the page.

   
2. In the WhatsApp Call tab, turn the feature on with the Turn On toggle, then click Update.

3. Next, click the gear ⚙️ icon on the WhatsApp Call row to open its settings.

4. You'll land on the WhatsApp Call Settings page. Turn on "Allow customer to reach your business via WhatsApp voice call".

   
5. Once it's on, two more settings appear: a. Callback Permission With this turned on, customers are asked for permission to be called back. Once they agree, your business can call them back without asking again.

   b. Call Hours Set when your business is available for calls. If you leave this off, your business is treated as always available (24/7). When it's on, you can set:

   • Timezone

   • Weekly call hours (up to 2 separate time ranges per day)

     
   • Holiday schedule (up to 20 holidays)