Call History

You can find your call history in the Calls tab in the sidebar. It shows every call, sorted by status (Incoming, Outgoing, Missed, Canceled).

For each call, you'll see:

• The customer's name and number

• Call duration

• Call status

• Date and time

• The agent who handled it

• A View Conversation button that takes you to the conversation

Who can see what:

• Agents can only see calls they handled

• Supervisors can see calls from every agent on their team

• Super Agents have full access to every call log in the system