> For the complete documentation index, see [llms.txt](https://docs.cekat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cekat.ai/en/chat/whatsapp-call/call-details.md).

# Call Details

**Call Details** shows everything about a WhatsApp voice call once it's finished. It makes it easy for agents to look back over the call, as a text transcript or an audio recording, and it includes an automatic summary of the conversation.

#### 1. How to open Call Details

* When a call ends, a "Call Ended" message appears in the chat.
* Click the **file** icon next to that message to open Call Details.

  <figure><img src="https://3693109682-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZNZlvyOVkZXyd3pz2Cql%2Fuploads%2FomyGnDSzPApsvUAJkaek%2FScreenshot%202025-09-03%20at%204.08.11%E2%80%AFPM.png?alt=media&#x26;token=22350631-1876-491b-a6a7-7472a9042614" alt=""><figcaption></figcaption></figure>

#### 2. What you'll see

<figure><img src="https://3693109682-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZNZlvyOVkZXyd3pz2Cql%2Fuploads%2F32cEG9KwA2ZUSnYsR4HU%2FScreenshot%202025-09-03%20at%204.09.23%E2%80%AFPM.png?alt=media&#x26;token=d846a3a0-b4f5-4e42-8466-73ce8eb0c4f6" alt=""><figcaption></figcaption></figure>

* **Transcript**\
  An automatic transcript of the conversation during the call.
* **Recording**\
  The call audio, which you can play right on this page.
* **Summary**\
  A summary of the conversation, generated automatically by the system.

  <figure><img src="https://3693109682-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZNZlvyOVkZXyd3pz2Cql%2Fuploads%2FXvtFNdJ5pw5QW2no5MIR%2FScreenshot%202025-09-03%20at%204.09.30%E2%80%AFPM.png?alt=media&#x26;token=23a1b307-a627-42ef-929d-af5e1c58a8e9" alt=""><figcaption></figcaption></figure>
* **Download**
  * A button to download the audio recording.
  * A button to download the conversation transcript.