Ticket Integration
Label integration
Label integration lets you add or remove labels automatically whenever a ticket changes. It helps keep your tickets organized with less effort.
How to set up label integration for tickets:
Go to Ticket Setting
Open the ticket settings from the menu.
Choose a template
On the Ticket Template page, choose the template you want to set up, then click Integration.
Turn on Label
Choose Label, then click Active. Then click Setting to continue.
The Label Setting page
On the Label Setting page, you can set labels to be applied automatically based on different triggers:
On Create: when a ticket is created, the labels you choose are added automatically.
On Update: when a ticket is updated, the labels you choose are added automatically.
On Delete: when a ticket is deleted, the labels you choose are removed automatically.
Choose labels
For each trigger (On Create, On Update, On Delete), choose which labels to add or remove.
Save your changes
When you're done, click Save Changes to save your settings.