> For the complete documentation index, see [llms.txt](https://docs.cekat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cekat.ai/en/chat/ticket/template.md).

# Template

**In short:** the **Template** feature lets you add extra fields that appear when someone creates a ticket. You can tailor templates to all kinds of business needs, such as orders, technical issues and more. With templates, tickets can do much more than handle orders.

### How to create a ticket template:

1. **Open the Template tab**
   * In the left navbar, click the **Ticket** tab. You'll see a few options: **View Ticket**, **Template** and **Product**. Choose **Template**.
2. **Create a new template**
   * Click **Create Template** to create a new template.
3. **The Create Template pop-up** has two sides:
   * **Left side**: the title, suggested fields and the fields you've added.
     * There are preset templates you can use under "Quick Start with Template", such as order or order issue.
     * Once you've chosen a field type, you can enter a default value (optional) as well as the field name.
   * **Right side**: the field types you can add. The available field types are:
     * **Text**: regular text, letters or numbers.
     * **Number**: numbers only.
     * **Date**: shows a date picker.
     * **List Option**: creates a dropdown.
     * **Price**: adds a price, such as shipping or COD, which is added to the product price automatically.
4. **Enter a title**
   * Give your template a title.
5. **Add fields to the template**
   * To add a field, click **+** next to one of the available fields. It will appear on the left side.
6. **Set up your fields**
   * Tick **Required** if the field must be filled in.
   * To remove a field, click **Delete** or the trash icon.
7. **Set up a List Option**
   * When you add a **List Option**, two options appear by default. You'll need to name both.
   * To add another option, click **Add Option**. This adds a third option.
   * Name the third option, or if you don't need it, click the **X** on its right to remove it.
   * **Important**: a **List Option** needs at least two options. You can only remove extra options (the third one onwards), not the first two.
8. **Finish creating the template**
   * Once you've added all the fields you need, click **Create**.
9. **See your template**
   * Your new template will appear in your list of templates.
10. **Set a template as default**
    * To make your new template the default, just click it. It becomes the default and is marked as such.

#### Watch the video tutorial below to see each step in action.

{% embed url="<https://www.youtube.com/watch?v=XwdagCsHvFA>" %}