Ticket
The ticketing system helps you manage customer requests and issues efficiently. Every customer interaction can be logged as a ticket, so your team can track, manage and resolve issues in a more structured way.
What it does:
Request management: makes it easy for your team to receive and handle customer requests, so nothing slips through the cracks.
Priority and status: every ticket can have its own priority and status, helping your team focus on what's most urgent.
Team collaboration: team members can work together on tickets, with comments and an update history.
Tracking and reports: gives you useful data and reports for analyzing team performance and customer satisfaction.
Submenus
Product: manage your available products, including adding, editing or deleting them. For more detail, see the Product page.
Template: create and manage ticket templates to speed up ticket creation. For more information, see the Template page.
Board: view and manage tickets in a kanban layout, making it easy to track status and collaborate as a team. It supports Multiple Boards, so you can create more than one board to group tickets by division, project or workflow. That gives you more flexibility to organize and track tickets side by side. See the Ticket Board page.
Create Ticket: quickly create a new ticket. Fill in the details you need and choose products. For more detail, see the Create Ticket page.