> For the complete documentation index, see [llms.txt](https://docs.cekat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cekat.ai/en/chat/ticket.md).

# Ticket

The ticketing system helps you manage customer requests and issues efficiently. Every customer interaction can be logged as a ticket, so your team can track, manage and resolve issues in a more structured way.

**What it does:**

* **Request management**: makes it easy for your team to receive and handle customer requests, so nothing slips through the cracks.
* **Priority and status**: every ticket can have its own priority and status, helping your team focus on what's most urgent.
* **Team collaboration**: team members can work together on tickets, with comments and an update history.
* **Tracking and reports**: gives you useful data and reports for analyzing team performance and customer satisfaction.

***

### Submenus

1. **Product**: manage your available products, including adding, editing or deleting them. For more detail, see the [Product page](https://docs.cekat.ai/en/order/products).
2. **Template**: create and manage ticket templates to speed up ticket creation. For more information, see the [Template page](/en/chat/ticket/template.md).
3. **Board**: view and manage tickets in a kanban layout, making it easy to track status and collaborate as a team. It supports **Multiple Boards**, so you can create more than one board to group tickets by division, project or workflow. That gives you more flexibility to organize and track tickets side by side. See the [Ticket Board page](/en/chat/ticket/ticket-board.md).
4. **Create Ticket**: quickly create a new ticket. Fill in the details you need and choose products. For more detail, see the [Create Ticket page](/en/chat/ticket/create-ticket.md).

#### Watch the video tutorial below to see each step in action.

{% embed url="<https://www.youtube.com/watch?v=XwdagCsHvFA>" %}