Business Report Analysis

Steps:

1. Go to the Analytics page.

2. Choose the AI Agent tab.

3. Scroll down to the Business Report Analysis section.

4. Click Generate Analytics.

5. In the pop-up, fill in:

   

   • Date: the date range of conversations you want to analyze.

   • Inbox: the inbox you want to analyze.

   • Classification (analysis category): the words or categories you want the AI to analyze, for example: "satisfied", "dissatisfied", "neutral"

   • Custom Prompt (optional): extra instructions for the AI, such as: "Define classification by customer mood"

6. Click Generate, and your report will be created based on what you entered.

7. Once you click Generate, the system processes the analysis. When it's done, click View to see your report.

   
8. You can also download the report by clicking Export.