AI Agent Analytics
AI Analytics gives you a summary of how your AI agents are performing when replying to customers: how many messages they send, how many credits they use, and how often they resolve a session or hand off to a human agent. The data is shown in easy-to-read charts and tables, and you can filter it by date or inbox. You can also compare how effective each AI agent is, and export the report for deeper analysis.
1. AI Message Sent
Shows the total messages sent by AI in the selected period, as a line chart. You can see how AI message volume changes by hour, for example when it peaks and when it's quiet.
2. AI Credit Use
Shows the total AI credits used in a given period. This chart helps you understand your overall AI usage. You can filter it by date or inbox.
3. AI Performance Comparison
Compares your AI agents side by side in a table. You can see messages sent, total credits used, how many sessions each AI handled on its own, and how many needed to be passed to a human agent. Handoff and resolution percentages are shown too, giving you a picture of how effective each AI agent is. It's useful for evaluating and deciding how your team uses AI.