IP Blacklist (Livechat)

IP Blacklist lets you block specific visitors from using the Livechat widget on your website. Blocked visitors see a blank page when they try to open Livechat.

This only applies to Livechat and doesn't affect any other channel.

1. Block an IP from the conversation panel

To block a visitor straight from a conversation:

• Open the conversation in the Chat menu.

• In the right panel (Conversation Details), find Visitor IP.

• Click Block next to the IP address.

2. View the blocked IP list

To see which IPs you've blocked:

• Go to Settings.

• Choose IP Blacklist.

• Here you'll see every IP you've blocked.

For each one, you'll see:

• IP address

• Status (Blocked)

• When it was blocked

3. Unblock an IP

To unblock someone:

• Go to Settings → IP Blacklist.

• Find the IP you want to unblock.

• Remove it from the list.

Once it's removed, the visitor can use Livechat again.