How to Create a Template

This page walks you through creating a template message for WhatsApp broadcasts. Meta needs to approve each template before you can use it. Templates can include text, images and buttons, along with settings such as category and language.

1. Choose the Broadcast menu

   • From the main navbar, click Broadcast.

2. Add a new template

   • In the Template Message section, click Add Template.

3. Fill in the template details

   • Enter:

     • Template name

     • The WhatsApp platform/inbox it will use

     • Language (the template's language)

     • Category (the message category)

4. Add a header (optional)

   • You can choose a header with:

     • Text

     • Photo

     • Video

     • Document

5. Write your message in the body

   • Fill in the Body with the message you want to send your customers.

6. Add buttons (optional)

   • There are three types of button:

     • Quick Reply

     • Visit Website (up to 2 buttons)

     • Call Phone Number (up to 1 button)

   • Note: you can add up to 10 buttons in total.

7. Click Create

   • Once everything's filled in, click Create to save the template.

8. Use the template in a campaign

   • Your new template is ready to use in broadcast campaigns.

Still not sure about something? Watch the video tutorial below to see each step in action.