Broadcasts
Broadcasts let you send bulk messages over WhatsApp. Before you use this feature, make sure you've added a payment method to your WhatsApp number.
Note: Broadcasts are only available for WhatsApp.
How to use Broadcasts
Step 1: Create a recipient list
Open the Broadcast page: Go to the Broadcast page and choose the Recipient tab.
Add a recipient list:
Click Add Recipient.
Choose Upload File.
Name your list:
Fill in the List Name.
Tick Upload Custom Contact.
Prepare your contact file:
Download the CSV/XLS template from the system,
or use your own CSV/XLS file, formatted to match (as in the image below).
<figure><img src="https://3693109682-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZNZlvyOVkZXyd3pz2Cql%2Fuploads%2F6UkVTTOjhUtDQHCJPgbS%2Fimage.png?alt=media&token=4ff1d2e9-c93f-4235-bf4e-be51c05b9162" alt=""><figcaption></figcaption></figure>Upload the file:
Click Select File, choose the file you want to upload, then click Open.
Click Save to save the list.
Check your list:
Your list name will appear in the recipient list.
Open it to make sure the number of contacts, names and phone numbers are all correct.
Step 2: Create a template message
To send a broadcast, you need to use a template message approved by Meta. A template is a predefined message that can include text, images and interactive buttons. Only templates with the Approved status can be used.
👉 To create and manage templates, see how
Step 3: Create a campaign
Open the Campaign tab: On the Broadcast page, choose the Campaign tab.
Create a new campaign:
Click Create Campaign.
Fill in the Campaign Name.
Choose your campaign settings:
Sender/Platform: use the same number as the template.
Recipient List: choose the list you made in Step 1.
Optional: add a Label List if you need one.
Choose a template message:
Pick the template from Step 2.
Fill in its variables:
Enter them manually (the same for every recipient),
or pull them automatically from your recipient list's CSV/XLS file.
Optional: Schedule when it sends with Set Schedule Time.
Save your campaign: Click Create.
Check the campaign status:
The campaign will appear in the list as Processing or Complete.
Once it's done, your broadcast will have reached your customers, and you'll see the messages in the Chat tab.