Working Hours
This feature switches agents online or offline automatically, based on the working hours and holidays you set.
1. Open Working Hours
Go to the Setting page.
Choose Working Hours.
Turn on the toggle at the top of the page to start using the feature.
2. Weekly Hours
Set weekly working hours for each agent:
Default hours: Monday to Friday, 09:00–12:00 and 13:00–17:00.
Click X to remove a time slot.
Click + to add another time slot on the same day.
Click the copy (📋) icon to copy the hours to another day.
You can add more than one time block per day (for example, 09:00–12:00 and 13:00–17:00).
Once you've set up one agent, you can copy their hours to other agents with the same working days. Click Apply to Other Agent and choose the agents you need.
3. Specific Date
Set special working hours on particular dates, overriding the weekly hours:
Click the Specific Date tab.
Click Add Specific Hours to choose a date and set the hours for that day.
Ideal for overtime, shifts or one-off changes to a working day.
Click Apply to Other Agent to copy them to other agents if needed.
4. Holiday
Mark dates as holidays. Holidays override the weekly hours, and the agent goes offline automatically.
Click Set Holiday.
Choose the holiday date and click Save.
Use X to remove a saved holiday.
Click Apply to Other Agent if you want to copy it to other agents.
5. Reset to default
To put an agent's working hours back to the original settings:
Click Reset to Default at the top right.
The settings reset to the defaults automatically.