> For the complete documentation index, see [llms.txt](https://docs.cekat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cekat.ai/en/chat-settings/working-hour.md).

# Working Hours

This feature switches agents online or offline automatically, based on the working hours and holidays you set.

**1. Open Working Hours**

* Go to the **Setting** page.
* Choose **Working Hours**.
* Turn on the toggle at the top of the page to start using the feature.

**2. Weekly Hours**

<figure><img src="https://3693109682-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZNZlvyOVkZXyd3pz2Cql%2Fuploads%2FNPMJkYePJ8H3YPUYsUAb%2FScreenshot%202025-07-23%20at%2011.39.51%E2%80%AFAM.png?alt=media&#x26;token=308d521b-f51b-49b8-a9c6-28eae5bef9b5" alt="" width="375"><figcaption></figcaption></figure>

Set weekly working hours for each agent:

* Default hours: Monday to Friday, 09:00–12:00 and 13:00–17:00.
* Click **X** to remove a time slot.
* Click **+** to add another time slot on the same day.
* Click the **copy (📋)** icon to copy the hours to another day.
* You can add more than one time block per day (for example, 09:00–12:00 and 13:00–17:00).
* Once you've set up one agent, you can copy their hours to other agents with the same working days. Click **Apply to Other Agent** and choose the agents you need.

**3. Specific Date**

<figure><img src="https://3693109682-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZNZlvyOVkZXyd3pz2Cql%2Fuploads%2FhLiaMxCfM74ygsjkTEMe%2FScreenshot%202025-07-23%20at%2011.40.00%E2%80%AFAM.png?alt=media&#x26;token=ece1df75-bcaf-4ca6-902a-1f22f6389136" alt="" width="375"><figcaption></figcaption></figure>

Set special working hours on particular dates, overriding the weekly hours:

* Click the **Specific Date** tab.
* Click **Add Specific Hours** to choose a date and set the hours for that day.
* Ideal for overtime, shifts or one-off changes to a working day.
* Click **Apply to Other Agent** to copy them to other agents if needed.

**4. Holiday**

Mark dates as holidays. Holidays override the weekly hours, and the agent goes offline automatically.

* Click **Set Holiday**.
* Choose the holiday date and click **Save**.
* Use **X** to remove a saved holiday.
* Click **Apply to Other Agent** if you want to copy it to other agents.

**5. Reset to default**

<figure><img src="https://3693109682-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZNZlvyOVkZXyd3pz2Cql%2Fuploads%2FtaHcH86Orkm7eOO6akAN%2FScreenshot%202025-07-23%20at%2011.45.17%E2%80%AFAM.png?alt=media&#x26;token=26324d0a-04d7-4c92-8655-fa8dd3e9f371" alt="" width="375"><figcaption></figcaption></figure>

To put an agent's working hours back to the original settings:

* Click **Reset to Default** at the top right.
* The settings reset to the defaults automatically.
