Quick Reply

Quick Reply makes it easier to send messages by giving you templates you can pull up quickly during a conversation.

How to use Quick Reply

1. Open the Quick Reply page:

   • Go to the Quick Reply page on your dashboard.

2. Add a new quick reply:

   • Click Add Quick Reply.

3. Fill in the details:

   • Enter a name for the quick reply.

   • Write the content of the message.

   • Add attachments such as images (PNG, JPG) or documents (PDF, XLS, DOC).

4. Good to know:

   • Content and attachments are both optional, but you need to fill in at least one.

5. Save the quick reply:

   • Click Create to save the template.

6. Use it in a conversation:

   • In the Conversation tab, type /

   • Your list of quick replies appears.

   • Choose one and send it, with no retyping needed.

Still not sure about something? Watch the video tutorial below to see each step in action.