> For the complete documentation index, see [llms.txt](https://docs.cekat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cekat.ai/en/chat-settings/pipeline.md).
# Pipeline
**Pipeline** tracks where each conversation stands, for example whether the customer is a **Lead**, a **Purchase** or a **Repurchase**. Each conversation can only have **one pipeline status** at a time.
### Setting up your pipeline
1. Go to Settings
* Open the **Setting** menu, then choose **Pipeline Management**.
2. View and manage your pipeline
* Here you'll see every pipeline status you've created.
3. Add a pipeline status
* Click **Add Status**.
* Enter a **status name** and choose a **color** to tell it apart.
* Click **Add** to save it.
4. Reorder statuses
* Click the **dotted** icon to the left of a status name, then **drag and drop** it to reorder your pipeline.
5. Edit or delete a status
* Click the **pencil** icon to edit.
* Click the **trash** icon to delete a status.
### Setting a pipeline status on a conversation
1. Go to the Chat page
* You can set the pipeline status straight from the chat page.
2. Where to set it
* There are two places to set or change the pipeline status:
* In **Conversation Details**, just below the inbox name.
* Above the **text area** where you type your message.
3. How to change the status
* Click the pipeline status shown, then choose the status you want.
### Using pipeline as a filter
* **Filter on the Chat page**
* Filter conversations by their **pipeline status** using the filter feature.
* **Filter on the Contact page**
* You can filter contacts by pipeline status too, which makes it easy to segment customers by where they are in their journey with you.
