AI Followups
AI Follow-up keeps the conversation going with your customers automatically. When a customer stops replying, the AI sends the right message at the right moment, such as a thank-you after a purchase or a tempting promo. Handy, right?
What it does:
Keeps your customer relationships going automatically.
Helps you close more sales with relevant promos and follow-ups.
Adds a personal touch, without you having to be online all the time.
How to set up AI Follow-up:
Open the AI Agent page Choose the AI Agent you want to use, then click Setting.
Open the Follow-up page In the Follow-up menu, click Add Follow-up. You can add as many messages as you need.
Set when the message is sent Choose when the message goes out, for example after the customer hasn't replied for a while. It helps customers feel looked after.
Write a prompt for what you need
For a customer who has already bought: "Thanks for shopping with us! If anything's unclear, just ask 😊"
For a customer who hasn't bought yet: "Hi! We've got a great promo on right now. Take a look before it's gone 🎉" ✨ Don't worry, the AI adapts its tone to match the AI Agent Behavior you've already set up.
(Optional) Use the extra features for more flexibility:
Exact Chat: The AI sends the exact text you write, without applying your AI Agent's tone. It's ideal for specific messages. With this option on, follow-ups don't use up AI response credits.
Handoff to Human Agent After Sending: Once the message is sent, the customer is passed straight to a human agent for a more personal touch.