Webhook Integration
The Webhook feature in Cekat AI lets you receive real-time data about user activity on the Cekat platform, such as when a new chat comes in, a conversation is resolved, or another status changes. With webhooks, you can connect Cekat AI to your own internal systems, like your CRM, notification system or company database.
How to access webhooks
Go to Setting
Choose Developer and API Setting
Then click the Webhooks tab
Key features:
Custom webhook URL Enter your own endpoint URL to receive data from Cekat.
Filter by inbox Choose to have the webhook run only for specific inboxes. For example, you might only want the webhook to fire when a new chat comes into the “Cekat AI Official” inbox.
Choose trigger events Some of the triggers you can choose from:
Conversation Created: when someone new starts a chat
Conversation Resolved: when a conversation is resolved
Message Received / Message Sent
Contact Updated
and more