Send Personal Notifications
Personal Notifications automatically send a notification message to the numbers you choose whenever certain conditions are met, so you always stay in the loop on important moments in your customer conversations.
Setting up Personal Notifications
Open the Integration page
On the Integration page, go to Connected Apps and find Send Personal Notifications. Click Activate to turn it on.
Configure personal notifications
Once it's on, click Setting to configure how personal notifications are sent.
Set the notification prompt
Under Prompt Notification, describe the conditions or cases that should send a notification to your number.
Example prompt: "If the customer has sent the product name and shipping address, send me a personal notification."
Set up phone numbers
Under Phone Number Configuration, add the numbers that should receive these notifications. Enter a name and phone number, then click the Plus button.
Input Configuration
Under Input Configuration, list the inputs to pick up from the chat and use to fill in the notification template:
Input: the variable to be replaced, such as address, price, order and so on.
Description: a description of that variable.
Click Add Input.
Choose a WhatsApp inbox
Choose the WhatsApp inbox you want to use.
Note: the WhatsApp inbox must already be assigned to the AI agent you're setting up; if it isn't, the inbox won't appear here.
Choose a notification template
After choosing the inbox, you'll be taken to the template menu. Choose the template you want to use.
Edit the template variables
Adjust the template variables to fit the notification you want.
Save the configuration
Click Save Configuration to save all your settings.
Automatic notifications
From now on, whenever a conversation meets the criteria in your prompt, a notification is sent to the numbers you set.
⚠ Note: you'll need to add a payment method in Facebook before notification messages can be sent.