> For the complete documentation index, see [llms.txt](https://docs.cekat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cekat.ai/en/ai-integration/send-personal-notifications.md).

# Send Personal Notifications

Personal Notifications automatically send a notification message to the numbers you choose whenever certain conditions are met, so you always stay in the loop on important moments in your customer conversations.

### **Setting up Personal Notifications**

1. **Open the Integration page**
   * On the **Integration** page, go to **Connected Apps** and find **Send Personal Notifications**. Click **Activate** to turn it on.
2. **Configure personal notifications**
   * Once it's on, click **Setting** to configure how personal notifications are sent.
3. **Set the notification prompt**
   * Under **Prompt Notification**, describe the conditions or cases that should send a notification to your number.
   * **Example prompt**: "If the customer has sent the product name and shipping address, send me a personal notification."
4. **Set up phone numbers**
   * Under **Phone Number Configuration**, add the numbers that should receive these notifications. Enter a name and phone number, then click the **Plus** button.
5. **Input Configuration**
   * Under **Input Configuration**, list the inputs to pick up from the chat and use to fill in the notification template:
     1. **Input**: the variable to be replaced, such as address, price, order and so on.
     2. **Description**: a description of that variable.
     3. Click **Add Input**.
6. **Choose a WhatsApp inbox**
   * Choose the WhatsApp inbox you want to use.
   * **Note**: the WhatsApp inbox must already be assigned to the AI agent you're setting up; if it isn't, the inbox won't appear here.
7. **Choose a notification template**
   * After choosing the inbox, you'll be taken to the template menu. Choose the template you want to use.
8. **Edit the template variables**
   * Adjust the template variables to fit the notification you want.
9. **Save the configuration**
   * Click **Save Configuration** to save all your settings.
10. **Automatic notifications**
    * From now on, whenever a conversation meets the criteria in your prompt, a notification is sent to the numbers you set.

⚠ **Note:** you'll need to add a payment method in Facebook before notification messages can be sent.

#### If anything's still unclear, watch the video tutorial below to see each step in action.

{% embed url="<https://www.youtube.com/watch?v=B3ZOGLAbe9E>" %}