> For the complete documentation index, see [llms.txt](https://docs.cekat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cekat.ai/en/ai-and-platform/human-agents-and-teams.md).

# Human Agents & Teams

The **Human Agent & Teams** page is where you manage the people who handle chats and tickets in Cekat. Here you can add human agents, set their roles, and organize them into teams so your operations run smoothly.

**Human agents** are the people who talk with your customers. Each one has a role: a **Super Agent** has full access to the whole system, a **Supervisor** manages a team, and an **Agent** focuses on the chats assigned to them.

**Teams** let you group agents into a clear structure. Once you've set up a team, you can choose a supervisor to keep an eye on how it's performing. Working in teams makes it easier to control access, share out work and group your reporting.

Types of integrations

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th><th data-hidden data-card-cover data-type="files"></th><th data-hidden></th></tr></thead><tbody><tr><td><strong>Analytics</strong></td><td>Track analytics from your docs</td><td><a href="https://www.gitbook.com/integrations#analytics">https://www.gitbook.com/integrations#analytics</a></td><td></td><td></td></tr><tr><td><strong>Support</strong></td><td>Add support widgets to your docs</td><td><a href="https://www.gitbook.com/integrations#support">https://www.gitbook.com/integrations#support</a></td><td></td><td></td></tr><tr><td><strong>Interactive</strong></td><td>Add extra functionality to your docs</td><td><a href="https://www.gitbook.com/integrations#interactive">https://www.gitbook.com/integrations#interactive</a></td><td></td><td></td></tr><tr><td><strong>Visitor Authentication</strong></td><td>Protect your docs and require sign-in</td><td><a href="https://www.gitbook.com/integrations#visitor-authentication">https://www.gitbook.com/integrations#visitor-authentication</a></td><td></td><td></td></tr></tbody></table>