Human Agents & Teams
The Human Agent & Teams page is where you manage the people who handle chats and tickets in Cekat. Here you can add human agents, set their roles, and organize them into teams so your operations run smoothly.
Human agents are the people who talk with your customers. Each one has a role: a Super Agent has full access to the whole system, a Supervisor manages a team, and an Agent focuses on the chats assigned to them.
Teams let you group agents into a clear structure. Once you've set up a team, you can choose a supervisor to keep an eye on how it's performing. Working in teams makes it easier to control access, share out work and group your reporting.
Types of integrations