WhatsApp Inbox (New Number)

How to connect a WhatsApp inbox

1. Go to the Connect Platform page

   • Open the Connect Platform page from the navbar or the Settings menu.

     
2. Click the plus button to add a new inbox or platform

   • Click the "+" button to the right of Inboxes to add a new inbox or platform.

     
3. Choose WhatsApp Business

   • Select the WhatsApp Business option.

   
4. Log in to Meta/Facebook

   • Sign in with your Meta or Facebook account.

5. Create a Business Portfolio

   • If you don't have a portfolio yet, fill in:

     • Business name

     • Business website

     • Country

   • Click Continue.

6. Connect your WhatsApp Business account

   • If you already have an account, select it.

   • If you don't, choose Create a new WhatsApp Business account and Create a new business profile.

7. Fill in your business profile

   • Enter your WhatsApp Business account name.

   • Set your display name (this is what customers will see).

   • Choose your business category.

8. Add your phone number

   • On the "Choose how you would like to onboard with Cekat Development" page,

   • select "Start with a new phone number".

   • Enter a new phone number that has never been registered with WhatsApp Business.

9. Verify with the OTP code

   • Enter the OTP code sent to your phone number.

10. Finish the setup

    • Click Continue, then Finish.

11. Check your WhatsApp inbox

    • Go back to Connected Platform, and you'll see your new WhatsApp inbox.

    • Click it to set up features such as your AI Agent, distribution method, divisions and human agents.

Still not sure about something? Watch the video tutorial below to see each step in action.