> For the complete documentation index, see [llms.txt](https://docs.cekat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cekat.ai/en/ai-and-platform/connected-platforms/web-livechat-inbox/custom-form-livechat.md).
# Custom Form Livechat
This feature lets you collect information from customers before a *livechat* conversation begins. With the form turned on, your agents know the customer's basic details, or what they need, before they even say hello.
#### 1. Turn on the feature
* Go to the Inbox menu and choose the Livechat category.
* Under User Info Requirement, change the setting to Enable (Custom Form).
* Once it's on, the Custom Form Fields panel will appear below.
#### 2. Add a new field
* Click Add Field to open the field settings pop-up.
* Fill in the following:
* Name: the label or question shown on the form (for example, "Full name" or "Address").
* Type: the kind of input you need, such as Text, Number, Phone, Email or Select (dropdown).
* Mandatory: tick this if customers must fill in the field before they can start chatting.
* Click save in the pop-up once you've set up the field.
#### 3. Arrange and save your fields
* Drag and drop the six-dot icon on the left of each field to change the order.
* Use the trash icon to remove a field you don't need, or the pencil icon to edit it.
* Remember to click Save on the Inbox settings page so your changes stick.
#### 4. What customers see
* Once saved, customers who open your *livechat* link will land on a "Start Chatting" page.
* They'll need to fill in every field (especially those marked with an asterisk as mandatory) before the Start Chat button becomes active.
