Web Livechat Inbox

How to connect a Web Livechat inbox

Step 1: Create a Web Livechat inbox

1. Go to the Connect Platform page

   • Open the Connect Platform page from the navbar or the Settings menu.

     
2. Click the plus button to add a new inbox or platform

   • Click the "+" button to the right of Inboxes to add a new inbox or platform.

     
3. Choose Web Livechat

   • Select the Web Live Chat option.

   
4. Set up your Web Livechat inbox

   • Enter the following:

     • Inbox name

     • Description

     • Division

     • Human agent

5. Add FAQs

   • Enter the questions and answers you'd like customers to see as quick message shortcuts.

   • To add another FAQ, click Add Question.

6. Add social links

   • Add links to your social media, such as Instagram, Facebook or your business website.

   • To add another link, click Add New Link.

7. Finish the setup

   • Click Finish.

   • Your Web Livechat inbox now appears under Connected Platform.

Step 2: Add Web Livechat to your business website

1. Open WordPress to add a plugin

   • Log in to your business website through WordPress.

   • Under Plugins, choose Add New Plugin on the left of the screen.

2. Find and install the plugin

   • Search for "Simple Custom CSS and JS".

   • Click Install Now, then Activate.

3. Set up the plugin

   • On the Plugins page, find Simple Custom CSS and JS and click Settings.

   • Click Add JS Code at the top of the screen.

4. Add the Web Livechat embed code

   • Copy the embed code from the Web Livechat inbox you created earlier.

   • Paste it into the code field in the plugin.

   • Click Publish on the right of the screen to save it.

5. Check it's working

   • Open your business website to make sure Web Livechat appears and works as expected.

Still not sure about something? Watch the video tutorial below to see each step in action.