TikTok DM

TikTok DM

Connect your TikTok Business Account to receive and manage TikTok direct messages (DMs) in Cekat.AI.

Note: The TikTok DM integration is currently an MVP. Some messaging capabilities are still limited because of TikTok's API restrictions.

Before you start

Before you connect your account, make sure:

• You have an active TikTok Business Account.

• Personal TikTok accounts aren't supported.

Connecting your TikTok inbox

1. Open Connected Platform.

2. Click + Add Inbox.

3. Choose TikTok.

4. Sign in to your TikTok Business Account.

5. Authorize the permissions requested.

6. Return to Cekat.AI to finish connecting.

Once you're connected, your TikTok inbox will appear under Connected Platform.

Messaging rules

TikTok messaging follows TikTok's platform policies.

Rule	Description
Business accounts only	Only TikTok Business Accounts can be connected.
48-hour messaging window	You can reply within 48 hours of the customer's last message. After that, you'll need to wait for the customer to message you again.
10-message limit	You can send up to 10 messages in each 48-hour window. The limit resets whenever the customer sends a new message.
Supported message types	You can send text and image messages. Video messages aren't supported.
Links	Outbound messages can't contain URLs.
Message history	Messages sent before the integration was connected won't be imported into Cekat.AI.
Message sync	Messages sent from the TikTok app may not appear in Cekat.AI right away.