Telegram Inbox

Connect your Telegram bot to Cekat.AI to receive and manage private customer chats, with full text and media support, all from one inbox.

Before you start

Before you connect Telegram, make sure you have:

• An active Telegram account

• A Telegram bot created through @BotFather

• The bot's API token from BotFather

Creating a bot with BotFather

1. Open @BotFather in Telegram and tap Start.

2. Send the /newbot command, then follow the instructions to give your bot a name and username.

3. Copy the API token BotFather sends you. You'll paste it into the Cekat AI form in the next steps.

Connecting Telegram

1. Open the Chat product.

1. In the sidebar, choose Connected Platforms.

1. Click Add Channel.

1. Choose the Telegram channel.

2. In the Connect Telegram Inbox form, fill in:

• Telegram Bot Username: your bot's username (up to 40 characters)

• Bot API token: the token you got from BotFather

• Description (optional): a short note about this inbox (up to 100 characters)

1. Click Create Inbox.

Once the inbox is created, your Telegram bot is connected and ready to receive customer chats in Cekat AI.

Messaging rules

Messaging follows Telegram's platform policies.

• Bot tokens only: only bots created through @BotFather can be connected. Personal Telegram accounts can't be used.

• Customers start the conversation: a bot can't send the first message. The customer needs to message first (usually with the /start command) before the bot can reply.

• Reply window: none. You can reply at any time.

• Message limit: there's no limit on how many messages you can send in a given period.

• Supported formats: text, images, video, audio, and documents or files.

• Blocked by the customer: if a customer blocks your bot, messages won't be delivered until they unblock it.

• Message history: messages sent before the integration was connected won't be imported into Cekat AI.