Google Play Review
Google Play Reviews lets you connect your Android app to Cekat AI and manage customer reviews from the Google Play Store in one place.
Reviews appear in your Comments inbox, so your team can assign, reply to and track review conversations without leaving Cekat AI.
How it works
Unlike chat channels, Google Play Reviews are public conversations.
Each review becomes its own conversation thread that agents can manage from the Comments inbox.
For every review, your team can:
See the review details
Assign the review to an agent
Post a public developer reply
Resolve the review
Create a ticket for follow-up
Why reviews appear in Comments
Google Play Reviews are treated as Comments rather than Chat because they behave differently from private messaging channels.
Each review:
Is publicly visible on the Google Play Store.
Includes review metadata such as rating, app version, device and language.
Has only one active review per user for each app.
Supports one public developer reply, which can be updated later.
Using the Comments inbox keeps review management consistent with other public engagement channels, such as Facebook and Instagram Comments.
Review workflow
Managing Google Play reviews follows the same workflow as other comment-based channels.
A new review appears in the Comments inbox.
An agent opens the review or is assigned to it.
The agent posts a public reply.
The review is resolved, or escalated by creating a ticket.
Review information
Each review comes with useful context to help agents respond well.
Depending on the review, you may see:
Reviewer name
Star rating
Review text
App version
Device model
Language
Review date
Developer reply status
Replying to reviews
Agents can post a public developer reply straight from Cekat AI.
Keep in mind:
Each review supports only one developer reply.
Updating your reply replaces the previous one on Google Play.
Replies are publicly visible to everyone on the Google Play Store.
Limitations
Google Play Reviews currently has some platform limits set by Google's API.
Only the most recent written production reviews are available.
Star-only ratings (with no text) aren't retrieved.
Reviews submitted before the supported API window may not be available.
Older reviews can't be imported automatically.
There's no real-time webhook for new or updated reviews yet.
Each review supports only one public developer reply.
Developer replies are limited to around 350 characters.