> For the complete documentation index, see [llms.txt](https://docs.cekat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cekat.ai/en/ai-and-platform/connected-platforms/gmail-inbox.md).

# Gmail Inbox

Gmail Inbox lets you manage customer emails straight from Cekat AI. Once it's connected, incoming emails are forwarded to your shared inbox automatically, so your team can read and reply without ever leaving Cekat AI.

**Before you start**

Before you connect Gmail, make sure you have:

* A Gmail account
* Google **2-Step Verification** turned on
* A Gmail **App Password**

**Connecting Gmail**

1. Go to **Chat → Connected Platforms**.
2. Choose **Gmail**.

<figure><img src="https://3693109682-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZNZlvyOVkZXyd3pz2Cql%2Fuploads%2FAfRa68YKrAq8xctEGGEK%2Fimage.png?alt=media&#x26;token=ca1d129d-9325-4544-baf8-621a4d8aafea" alt=""><figcaption></figcaption></figure>

3. Enter:

* An inbox name (optional)
* Your Gmail address
* Your Gmail App Password

4. Click **Connect Gmail**.

Once you're connected, Cekat AI creates a unique forwarding address for you.

**Turning on email forwarding**

For incoming emails to reach Cekat AI, Gmail needs to forward them to your Cekat inbox.

<figure><img src="https://3693109682-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZNZlvyOVkZXyd3pz2Cql%2Fuploads%2FTnyXZ9U0juu51P9Tyzwx%2Fimage.png?alt=media&#x26;token=5eb2d012-2daa-49c5-8ae6-3a66cac77ad4" alt=""><figcaption></figcaption></figure>

1. Open **Gmail Settings → Forwarding and POP/IMAP**.
2. Add the forwarding address Cekat AI created for you.
3. Complete Google's verification step.
4. Turn on forwarding and choose to keep a copy of emails in Gmail.

Once forwarding is on, new emails will appear in your Cekat inbox automatically.

**Limitations**

* Gmail only
* Email support is reply-only
* CC and BCC aren't supported
* Gmail forwarding is required