Custom API

Connect your own platform or messaging app to Cekat.AI using the Custom API.

Use a Custom Channel to send customer messages into Cekat.AI and receive your agents' replies in your own system.

Before you start

Before you create a custom channel, make sure you have:

• A publicly accessible API endpoint.

• A webhook endpoint to receive outbound messages.

• An authentication method, such as an API key, OAuth or an access token.

Connecting a Custom Channel

1. Open Connected Platform.

2. Click + Add Inbox.

3. Choose Custom Channel.

4. Enter a name for the channel.

5. Set up the webhook endpoint for outbound messages.

6. Set up authentication.

7. Define the request format.

8. Test the connection.

9. Save your configuration.

How it works

A Custom Channel passes messages back and forth between your system and Cekat.AI.

Direction	Description
Inbound messages	Your app sends customer messages to Cekat.AI using the Custom API.
Outbound messages	Cekat.AI sends agent replies and conversation updates to your webhook endpoint.

Supported features

Custom Channel supports:

• Bidirectional messaging

• Webhook notifications

• Custom event mapping

• API key authentication

• OAuth authentication

• Custom authentication headers