> For the complete documentation index, see [llms.txt](https://docs.cekat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cekat.ai/en/ai-and-platform/chat/conversation-list/filter-and-other-tools.md).

# Filter & Other Tools

This section covers the tools that help you search, filter and manage conversations efficiently in the **Conversation List**.

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### 1. Agent dropdown

Use this to filter conversations by a **specific agent**.

* It's set to **All Agent** by default.
* **Only Super Agents** can use this feature.

### 2. Search

Quickly find conversations by:

* **Contact number**
* **Customer name**
* **Message content** (keyword)

### 3. Filter

Click the filter icon to open a **pop-up** with more advanced filter options:

<figure><img src="https://3693109682-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZNZlvyOVkZXyd3pz2Cql%2Fuploads%2FOGTLEbDm8kXK5Czqd3tZ%2FScreenshot%202025-05-21%20at%203.51.23%E2%80%AFPM.png?alt=media&#x26;token=f8a5086a-cc34-4119-94b3-88a1ac46e948" alt=""><figcaption></figcaption></figure>

* **Date Range**: filter by conversation date.
* **Inbox**: choose a specific inbox.
* **Label**: filter by the labels used.
* **Resolve By**: filter by the agent who resolved the chat.
* **Agent**: filter by the agent handling the chat.
* **AI Agent**: filter by the AI involved.
* **Status**: filter by status: Open, Pending or Resolved.
* **Pipeline Status**: filter by the conversation's pipeline status.

### 4. Start New Chat

Start a new conversation with a customer.

* You'll need to use a **message template approved by Meta**.

### 5. Select chats (checkbox)

Select several conversations at once to take bulk actions, such as:

* **Batch Resolve**: resolve lots of chats in one go.
* **Assign to an agent**: choose an agent to handle several chats at once.
* **Add Label**: add a label to several chats at once.

### 6. Unreplied Chat

This button filters the list to show conversations that:

* **You haven't replied to yet**, or **are still Pending**.