> For the complete documentation index, see [llms.txt](https://docs.cekat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cekat.ai/en/ai-and-platform/chat.md).

# Chat

This page is your **main dashboard for handling customer conversations**. It's where you see every incoming chat, reply to customers, manage conversation statuses and look up the details of each conversation. To make it easier to find your way around, the page is split into three main sections:

<figure><img src="https://3693109682-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZNZlvyOVkZXyd3pz2Cql%2Fuploads%2FIETdfvf90rP2B84Wcl8Z%2FScreenshot%202025-05-21%20at%2011.04.20%E2%80%AFAM.png?alt=media&#x26;token=919834a5-f64f-4284-9ec6-bb42d58d3041" alt="" width="563"><figcaption></figcaption></figure>

### Section 1: Conversation List

The left side of the page lists every incoming conversation, whether it's been assigned or not.\
[👉 See the Conversation List page for details](/en/ai-and-platform/chat/conversation-list.md)

### Section 2: Chat Box

The middle section is where you reply to customers, send images, see chat history and manage statuses such as *resolve*.\
[👉 See the Chat Box page for details](/en/ai-and-platform/chat/chat-box.md)

### Section 3: Conversation Details

The right side shows everything about the customer and the conversation, such as labels, notes, the handling agent and other extra details.\
[👉 See the Conversation Details page for details](/en/ai-and-platform/chat/conversation-details.md)