> For the complete documentation index, see [llms.txt](https://docs.cekat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cekat.ai/en/ai-and-platform/ai-agent/knowledge-source/text.md). # Text This is where you add text-based information for your AI to use when answering customer questions. It's the most commonly used type of knowledge source.

* To get there, open the **AI Agent** menu, choose the AI Agent you want, then click **Setting**. * Choose the **Knowledge Source** tab and you'll land straight in the **Text** section. * Here you can write and organize the knowledge you want to teach your AI. * You can add **images** by clicking the image icon (🖼️) in the editor. [See how](https://docs.cekat.ai/en/chat/ai-send-image-and-file/ai-send-image) * You can add **files** (PDFs, images, videos) by clicking the (🖼️) icon in the editor and choosing get link by URL. [See how](https://docs.cekat.ai/en/chat/ai-send-image-and-file/ai-send-files) * To add a new tab, click the **"+"** button. * You can rename a text tab by clicking the **pencil** icon, or delete it by clicking the **X** icon. * You can also reorder your tabs by **dragging and dropping** them left or right. * In the editor, you can use formatting such as **bold**, **italic** and **alignment** to make the information you give the AI clearer and richer. ### Splitting replies into bubbles with `###` To have the AI send a reply as **several separate bubbles**, put `###` between the sentences. Example in **Knowledge Source Text**: ``` Tralalero tralala, are you interested in our product? ### Here's a quick look at our product, along with its details. ``` When the AI replies to the customer, it will look like this: **Bubble 1:**\ Tralalero tralala, are you interested in our product? **Bubble 2:**\ Here's a quick look at our product, along with its details. *(with the product image, if you've added one below it)*