Text
This is where you add text-based information for your AI to use when answering customer questions. It's the most commonly used type of knowledge source.
To get there, open the AI Agent menu, choose the AI Agent you want, then click Setting.
Choose the Knowledge Source tab and you'll land straight in the Text section.
Here you can write and organize the knowledge you want to teach your AI.
You can add images by clicking the image icon (🖼️) in the editor. See how
You can add files (PDFs, images, videos) by clicking the (🖼️) icon in the editor and choosing get link by URL. See how
To add a new tab, click the "+" button.
You can rename a text tab by clicking the pencil icon, or delete it by clicking the X icon.
You can also reorder your tabs by dragging and dropping them left or right.
In the editor, you can use formatting such as bold, italic and alignment to make the information you give the AI clearer and richer.
Splitting replies into bubbles with ###
To have the AI send a reply as several separate bubbles, put ### between the sentences.
Example in Knowledge Source Text:
When the AI replies to the customer, it will look like this:
Bubble 1: Tralalero tralala, are you interested in our product?
Bubble 2: Here's a quick look at our product, along with its details. (with the product image, if you've added one below it)
