> For the complete documentation index, see [llms.txt](https://docs.cekat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cekat.ai/en/ai-and-platform/ai-agent.md).
# AI Agent
### How to create an AI Agent
Here's how to create an AI Agent in CekatAI:
1. **Log in to CekatAI:**
* Sign in to your CekatAI account.
2. **Click "AI Agents":**
* Find the "AI Agents" menu on your dashboard and click it.
3. **Click "Create New":**
* Choose the option to create a new AI Agent.
4. **Name your AI Agent:**
* Type in the name you'd like to give your AI Agent.
5. **Click "Create AI Agent":**
* Once you've entered a name, click the button to create your AI Agent.
6. **Open the General tab:**
* You'll land on the General tab. This is where you'll find settings such as AI Agent Behavior, Welcome Message, Agent Transfer Conditions, and Additional Settings.
7. **Click AI Agent Behavior:**
* AI Agent Behavior holds the AI's instructions and tone of voice. You can also add any key information the AI needs to know.
* Add your instructions and important business information here.
8. **Welcome Message:**
* You can give your AI Agent a Welcome Message. It's sent only the first time a customer starts a chat.
9. **Agent Transfer Conditions:**
* These are the situations in which the AI hands the conversation over to you or another human agent.
* They're useful when you need to process an order or give a customer extra help.
* **(Optional) Stop AI After Handoff:** If you want the AI to stop replying once a transfer condition is met, tick **Stop AI After Handoff**. With this turned on, the AI won't respond any further after the conversation has been passed to a human agent.
10. **Click Save AI Setting:**
* When everything is set up the way you want, click the button to save your AI settings.
11. **Go to the Knowledge Source tab:**
* Knowledge Source is the collection of information, data and documents your AI draws on to find relevant answers.
* Think of it as the AI's reference library: it uses this to answer questions, share information and analyze requests. Keep in mind that everything in Knowledge Source is treated as information only, not as instructions.
12. **Add your business information:**
* Add your business details here, such as SOPs, FAQs and anything else your customers might ask about. This is what trains your AI chatbot.
* The AI accepts PNG, JPG, JPEG, WEBP, PDF and MP4 files.
13. **Sending images, videos and files:**
* In Knowledge Source, write the image URL along with a short explanation of when to send it. For example:
* "Send this cat picture to the customer: "
14. **Click Save:**
* Once you've added all your information and files, click **Save** to keep your settings.
15. **Go back to the General tab:**
* You can try out your new AI Agent right away in the Chat Box on the right.
#### Still not sure about something? Watch the video tutorial below to see each step in action.
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3. **Click "Create New":**
* Choose the option to create a new AI Agent.
4. **Name your AI Agent:**
* Type in the name you'd like to give your AI Agent.
5. **Click "Create AI Agent":**
* Once you've entered a name, click the button to create your AI Agent.
6. **Open the General tab:**
* You'll land on the General tab. This is where you'll find settings such as AI Agent Behavior, Welcome Message, Agent Transfer Conditions, and Additional Settings.
7. **Click AI Agent Behavior:**
* AI Agent Behavior holds the AI's instructions and tone of voice. You can also add any key information the AI needs to know.
* Add your instructions and important business information here.
9. **Agent Transfer Conditions:**
* These are the situations in which the AI hands the conversation over to you or another human agent.
* They're useful when you need to process an order or give a customer extra help.
* **(Optional) Stop AI After Handoff:** If you want the AI to stop replying once a transfer condition is met, tick **Stop AI After Handoff**. With this turned on, the AI won't respond any further after the conversation has been passed to a human agent.
10. **Click Save AI Setting:**
* When everything is set up the way you want, click the button to save your AI settings.
11. **Go to the Knowledge Source tab:**
#### Still not sure about something? Watch the video tutorial below to see each step in action.
{% embed url="