> For the complete documentation index, see [llms.txt](https://docs.cekat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cekat.ai/en/additional-information/frequently-asked-questions.md).

# Frequently Asked Questions

1. **Can I use Cekat on an iPad?**
   * Not yet. Cekat isn't optimized for iPad at the moment.
2. **Do conversations refresh on the 1st of every month?**
   * Yes, that's right! All usage data refreshes on the 1st of each month.
3. **Why can't I send a message after 24 hours?**
   * Meta's rules limit when you can send messages. For details, see [Meta Information & Pricing](/en/additional-information/meta-information-and-pricing.md).
4. **Do I pay Facebook again after sending a marketing message?**
   * There's no extra charge.
5. **Can Cekat do this? Or that? (technical features)**
   * We're always open to feedback and new feature ideas! Please reach out to our team to share your suggestions.
6. **What if the AI can't answer?**
   * Most likely, the information it needs hasn't been added to the AI's knowledge sources yet.
   * Please review the knowledge source data you've added.
7. **So do I have to pay Meta (Facebook) as well?**
   * Some Meta services do have extra costs.
   * Be sure to check the details in your Meta settings, such as adding a credit card to your Meta account.
8. **Is one AI response the same as one AI reply?**
   * Yes. Each response from the AI counts as one reply.
9. **What are monthly active users?**
   * Monthly active users are the number of active customers each month.
10. **What happens to my WhatsApp chat history?**
    * Your existing history can't be synced to Cekat.
11. **So I can't reply from WhatsApp anymore?**
    * Once your number is connected to Cekat, you can no longer reply from your phone.
12. **I sent a template, so why wasn't it delivered?**
    * You haven't added a credit card to your Meta account yet.
13. **Why do I need a template?**
    * That's Meta's rule. To message a customer outside the last 24 hours, you need to use a template.
14. **Can I make WhatsApp calls?**
    * Not yet.
15. **Can the AI give wrong answers?**
    * If its knowledge sources and behavior are complete, it shouldn't.
16. **I'm already on another platform. How do I move my number?**
    * No problem, just register your number with Cekat!
17. **I've added a credit card, but I still can't send templates. Why?**
    * Your card may not be approved yet, or the template may still be waiting for approval or have been rejected.
18. **What's the difference between the Advanced and Standard AI models?**
    * Advanced is more accurate, especially with long prompts, but uses more AI responses. Standard is more economical, though slightly less accurate than Advanced.
19. **Can I request extra agents?**
    * Extra human agents? Unfortunately not. The number of agents depends on your plan, so upgrade your plan if you need more.
20. **Why was my WhatsApp number banned?**
    * It could be down to your legal status, Business Manager (BM) name, WhatsApp account name, display name, unclear products, spam, your website, or a poor BM history. For details, see the [Facebook Business Manager Access and Issues Guide](/en/additional-information/facebook-business-manager-access-and-issues-guide.md).
    * **Alternative:** to avoid bans and speed up setting up a new WhatsApp Business account, you can buy an **anti-ban WhatsApp number** through **Cekat** here: 👉 [Buy an anti-ban WhatsApp number](https://buy.orderonline.id/ochat-waba?coupon=OCWABACEKAT)
21. **Why does my recipient list keep failing?**
    * Phone numbers need to start with 62 (the country code), not 08.
22. **Why is a chat stuck in Unassigned instead of going to a human agent automatically?**
    * Because the AI doesn't know who to transfer it to:
      * No agents are online.
      * No one has been assigned.
      * Agents have already reached their maximum assigned conversations.