Frequently Asked Questions
Can I use Cekat on an iPad?
Not yet. Cekat isn't optimized for iPad at the moment.
Do conversations refresh on the 1st of every month?
Yes, that's right! All usage data refreshes on the 1st of each month.
Why can't I send a message after 24 hours?
Meta's rules limit when you can send messages. For details, see Meta Information & Pricing.
Do I pay Facebook again after sending a marketing message?
There's no extra charge.
Can Cekat do this? Or that? (technical features)
We're always open to feedback and new feature ideas! Please reach out to our team to share your suggestions.
What if the AI can't answer?
Most likely, the information it needs hasn't been added to the AI's knowledge sources yet.
Please review the knowledge source data you've added.
So do I have to pay Meta (Facebook) as well?
Some Meta services do have extra costs.
Be sure to check the details in your Meta settings, such as adding a credit card to your Meta account.
Is one AI response the same as one AI reply?
Yes. Each response from the AI counts as one reply.
What are monthly active users?
Monthly active users are the number of active customers each month.
What happens to my WhatsApp chat history?
Your existing history can't be synced to Cekat.
So I can't reply from WhatsApp anymore?
Once your number is connected to Cekat, you can no longer reply from your phone.
I sent a template, so why wasn't it delivered?
You haven't added a credit card to your Meta account yet.
Why do I need a template?
That's Meta's rule. To message a customer outside the last 24 hours, you need to use a template.
Can I make WhatsApp calls?
Not yet.
Can the AI give wrong answers?
If its knowledge sources and behavior are complete, it shouldn't.
I'm already on another platform. How do I move my number?
No problem, just register your number with Cekat!
I've added a credit card, but I still can't send templates. Why?
Your card may not be approved yet, or the template may still be waiting for approval or have been rejected.
What's the difference between the Advanced and Standard AI models?
Advanced is more accurate, especially with long prompts, but uses more AI responses. Standard is more economical, though slightly less accurate than Advanced.
Can I request extra agents?
Extra human agents? Unfortunately not. The number of agents depends on your plan, so upgrade your plan if you need more.
Why was my WhatsApp number banned?
It could be down to your legal status, Business Manager (BM) name, WhatsApp account name, display name, unclear products, spam, your website, or a poor BM history. For details, see the Facebook Business Manager Access and Issues Guide.
Alternative: to avoid bans and speed up setting up a new WhatsApp Business account, you can buy an anti-ban WhatsApp number through Cekat here: 👉 Buy an anti-ban WhatsApp number
Why does my recipient list keep failing?
Phone numbers need to start with 62 (the country code), not 08.
Why is a chat stuck in Unassigned instead of going to a human agent automatically?
Because the AI doesn't know who to transfer it to:
No agents are online.
No one has been assigned.
Agents have already reached their maximum assigned conversations.