> For the complete documentation index, see [llms.txt](https://docs.cekat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cekat.ai/draft/whatspp-issue.md).

# Whatspp Issue

**1. Unsupported post request (Object ID does not exist)**

<figure><img src="https://3693109682-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZNZlvyOVkZXyd3pz2Cql%2Fuploads%2FG2PrTczysLnSrti5zp9C%2Fwa-business_dvwbAl.jpeg?alt=media&amp;token=1a9a0d5e-ee78-4acd-995a-abe5fca58989" alt=""><figcaption></figcaption></figure>

**Issue**: Muncul error *“Unsupported post request. Object with ID … does not exist, cannot be loaded due to missing permissions…”* saat mengirim pesan.

**Solusi**: Lakukan reconnect WhatsApp Business ke Cekat. Biasanya error muncul karena ada perbedaan data antara Business Manager dan Cekat.

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**2. Message Undeliverable**

**Issue**: Pesan gagal terkirim dengan status *Message Undeliverable* atau *Message type is currently not supported*.

**Kemungkinan Penyebab**:

* Nomor penerima bukan nomor WhatsApp aktif.
* Penerima belum menyetujui Terms of Service / Privacy Policy terbaru dari WhatsApp.
* Penerima masih menggunakan versi WhatsApp lama.

**Solusi**:\
Minta penerima melalui jalur komunikasi lain untuk:

1. Memastikan nomor yang digunakan benar-benar aktif di WhatsApp.
2. Memastikan sudah menyetujui Terms of Service terbaru (bisa dicek di Settings > Help atau Settings > Application Information).
3. Update aplikasi WhatsApp ke versi terbaru.

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