# Whatspp Issue

**1. Unsupported post request (Object ID does not exist)**

<figure><img src="/files/xdMcZLIRNXduAswb9AC8" alt=""><figcaption></figcaption></figure>

**Issue**: Muncul error *“Unsupported post request. Object with ID … does not exist, cannot be loaded due to missing permissions…”* saat mengirim pesan.

**Solusi**: Lakukan reconnect WhatsApp Business ke Cekat. Biasanya error muncul karena ada perbedaan data antara Business Manager dan Cekat.

***

**2. Message Undeliverable**

**Issue**: Pesan gagal terkirim dengan status *Message Undeliverable* atau *Message type is currently not supported*.

**Kemungkinan Penyebab**:

* Nomor penerima bukan nomor WhatsApp aktif.
* Penerima belum menyetujui Terms of Service / Privacy Policy terbaru dari WhatsApp.
* Penerima masih menggunakan versi WhatsApp lama.

**Solusi**:\
Minta penerima melalui jalur komunikasi lain untuk:

1. Memastikan nomor yang digunakan benar-benar aktif di WhatsApp.
2. Memastikan sudah menyetujui Terms of Service terbaru (bisa dicek di Settings > Help atau Settings > Application Information).
3. Update aplikasi WhatsApp ke versi terbaru.

***


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