# Call History

Riwayat panggilan dapat diakses melalui tab **Calls** di sidebar. Tampilan ini menampilkan semua histori panggilan berdasarkan status (Incoming, Outgoing, Missed, Canceled).

<figure><img src="/files/KbxiYPOtPq0Z8YRzBA4x" alt="" width="375"><figcaption></figcaption></figure>

Informasi yang ditampilkan di histori panggilan meliputi:

* Nama dan nomor customer
* Durasi call
* Status call
* Tanggal dan waktu
* Siapa agent yang menangani
* Akses ke tombol **View Conversation** untuk redirect ke conversation tersebut.

History call rules:

* Agent hanya dapat melihat histori panggilan yang mereka tangani
* Supervisor dapat melihat histori panggilan dari semua agent dalam tim mereka
* **Super Agent** memiliki akses penuh terhadap seluruh log panggilan dalam sistem


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.cekat.ai/docs/features-and-content-management/whatsapp-call/call-history.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.