# Customer Journey

Customer Journey merupakan list riwayat event event yang ada di Cekat.AI, yang meliputi 2 kategori yaitu Internal dan Eksternal. 

* Kategori event Internal meliputi Session Started, Session Ended, Pipeline Changed, Label Removed, Label Added, Agent Human Assigned, Agent Ai Response, Incoming, Outgoing, Agent Ai Response, Agent Human Resolve, 
* Katergori event Eksternal meliputi page view, CTWA click, button click, dan Form.

## Langkah - Langkah Menuju Customer Journey:

{% stepper %}
{% step %}

### Kamu sudah melakukan event Internal/Eksternal

{% endstep %}

{% step %}

### Klik header bar menu Chat

<figure><img src="https://3693109682-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZNZlvyOVkZXyd3pz2Cql%2Fuploads%2FpL9qCJTu5dJ3Jmo68yaG%2Fimage.png?alt=media&#x26;token=56932e87-6404-4dde-9605-b140e4c52d9f" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Klik sidebar menu Contact

<figure><img src="https://3693109682-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZNZlvyOVkZXyd3pz2Cql%2Fuploads%2FKFzX1nKiWCbU7frliiC7%2Fimage.png?alt=media&#x26;token=ee6cda44-7c2c-4e39-89e1-50e8eb5ffdba" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Pilih tab Conversation

<figure><img src="https://3693109682-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZNZlvyOVkZXyd3pz2Cql%2Fuploads%2FssugAbNROlqUM2mFIyU6%2Fimage.png?alt=media&#x26;token=eb623fed-9c29-4330-be0b-eb9a6177e27f" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Pilih salah satu Conversation

<figure><img src="https://3693109682-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZNZlvyOVkZXyd3pz2Cql%2Fuploads%2FG4xYf37ttyad4xc0Mjvr%2Fimage.png?alt=media&#x26;token=74096d45-e8f2-476a-9ab7-6967591bc9f8" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Pilih icon Customer Journey

<figure><img src="https://3693109682-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZNZlvyOVkZXyd3pz2Cql%2Fuploads%2F8uHiybF97x1PP6TTdhYJ%2Fimage.png?alt=media&#x26;token=25f5f7a7-6235-47bd-9e82-c4392d698f8d" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}