> For the complete documentation index, see [llms.txt](https://docs.cekat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cekat.ai/chat/customer-journey.md).

# Customer Journey

Customer Journey merupakan list riwayat event event yang ada di Cekat.AI, yang meliputi 2 kategori yaitu Internal dan Eksternal. 

* Kategori event Internal meliputi Session Started, Session Ended, Pipeline Changed, Label Removed, Label Added, Agent Human Assigned, Agent Ai Response, Incoming, Outgoing, Agent Ai Response, Agent Human Resolve, 
* Katergori event Eksternal meliputi page view, CTWA click, button click, dan Form.

## Langkah - Langkah Menuju Customer Journey:

{% stepper %}
{% step %}

### Kamu sudah melakukan event Internal/Eksternal

{% endstep %}

{% step %}

### Klik header bar menu Chat

<figure><img src="/files/SG3d13wNYbRUdAx4Felv" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Klik sidebar menu Contact

<figure><img src="/files/gXhKGrSywe4gR52qf5z7" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Pilih tab Conversation

<figure><img src="/files/T29R8EWFpmrFu0AbW14v" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Pilih salah satu Conversation

<figure><img src="/files/hO8dtA7hr1C7CYnwZXMQ" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Pilih icon Customer Journey

<figure><img src="/files/vsF1BPs58yzh9ykbiROG" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}


---

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