> For the complete documentation index, see [llms.txt](https://docs.cekat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cekat.ai/api-documentation/tickets/list-ticket-templates.md).

# List ticket templates

Lists your ticket templates with their fields, default status and priority, and board.

```json
{"openapi":"3.0.3","info":{"title":"Cekat Open API","version":"1.0.0"},"tags":[{"name":"Tickets","description":"Create, list and update support tickets and the products attached to them.\n\nBefore creating tickets, call `GET /api/ticket_settings` to get your ticket boards (each board's `id` is the `board_id`) and their status IDs, and `GET /api/ticket_templates` to get the templates for each board and their fields.\n\nPriority is a number: `0` Low, `1` Medium, `2` High, `3` Urgent. Status is a status `id` from the board's `statuses`, or `done`.\n"}],"servers":[{"url":"https://api.cekat.ai","description":"Production"}],"security":[{"CekatApiKey":[]},{"BearerAuth":[]}],"components":{"securitySchemes":{"CekatApiKey":{"type":"apiKey","in":"header","name":"api_key","description":"Your business's Cekat API key, from **Settings → Developers & API** in the Cekat dashboard (https://chat.cekat.ai/developers?section=apikeys). Available on the Business and Enterprise plans."},"BearerAuth":{"type":"http","scheme":"bearer","description":"The same Cekat API key, sent as `Authorization: Bearer YOUR_API_KEY`. Accepted only by endpoints under `/api/...`."}},"schemas":{"TicketTemplate":{"type":"object","properties":{"id":{"type":"string","format":"uuid","description":"Template ID. Use it as `ticket_template_id`."},"name":{"type":"string"},"board_id":{"type":"string","format":"uuid"},"type":{"type":"string","nullable":true},"default_status":{"type":"string","nullable":true,"description":"Status used when a ticket is created without one."},"default_priority":{"type":"integer","nullable":true,"description":"Priority used when a ticket is created without one."},"fields":{"type":"array","nullable":true,"description":"The template's custom fields. Send values for them in `field_values`, using each field's name.","items":{"type":"object","additionalProperties":true}},"business_id":{"type":"string","format":"uuid"},"created_at":{"type":"string","format":"date-time"}}},"PageLimitPagination":{"type":"object","properties":{"page":{"type":"integer"},"limit":{"type":"integer"},"total_data":{"type":"integer"},"total_pages":{"type":"integer"}}},"ApiError":{"type":"object","description":"Error body returned by the `/api/...` endpoints.","properties":{"success":{"type":"boolean"},"message":{"type":"string"},"statusCode":{"type":"integer"},"error":{"type":"object","properties":{"message":{"type":"string"}}},"correlationId":{"type":"string","description":"Request ID. Include it when contacting Cekat support."}}},"RateLimitError":{"type":"object","properties":{"message":{"type":"string"}}}},"responses":{"ApiBadRequest":{"description":"The request is invalid.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ApiError"}}}},"ApiUnauthorized":{"description":"The API key is missing or invalid.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ApiError"}}}},"TooManyRequests":{"description":"Rate limit exceeded. Wait and retry.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RateLimitError"}}}}}},"paths":{"/api/ticket_templates":{"get":{"tags":["Tickets"],"operationId":"ListTicketTemplates","summary":"List ticket templates","description":"Lists your ticket templates with their fields, default status and priority, and board.","parameters":[{"name":"page","in":"query","required":false,"schema":{"type":"integer","minimum":1,"default":1}},{"name":"limit","in":"query","required":false,"schema":{"type":"integer","minimum":1,"maximum":1000,"default":100}},{"name":"sort_direction","in":"query","required":false,"description":"Sort by creation date.","schema":{"type":"string","enum":["asc","desc"],"default":"desc"}}],"responses":{"200":{"description":"A page of templates.","content":{"application/json":{"schema":{"type":"object","properties":{"message":{"type":"string"},"data":{"type":"array","items":{"$ref":"#/components/schemas/TicketTemplate"}},"metadata":{"type":"object","properties":{"pagination":{"$ref":"#/components/schemas/PageLimitPagination"}}}}}}}},"400":{"$ref":"#/components/responses/ApiBadRequest"},"401":{"$ref":"#/components/responses/ApiUnauthorized"},"429":{"$ref":"#/components/responses/TooManyRequests"}}}}}}
```