> For the complete documentation index, see [llms.txt](https://docs.cekat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cekat.ai/api-documentation/tickets.md).

# Tickets

Create, list and update support tickets and the products attached to them.

Before creating tickets, call `GET /api/ticket_settings` to get your ticket boards (each board's `id` is the `board_id`) and their status IDs, and `GET /api/ticket_templates` to get the templates for each board and their fields.

Priority is a number: `0` Low, `1` Medium, `2` High, `3` Urgent. Status is a status `id` from the board's `statuses`, or `done`.