# Instagram – Common Issues & Solutions

Pesan gagal dikirim seperti ini : 

<figure><img src="https://3693109682-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZNZlvyOVkZXyd3pz2Cql%2Fuploads%2FmSTkRxHmk4rJqy7pgwaa%2FWhatsApp%20Image%202025-08-29%20at%2016.52.40.jpeg?alt=media&#x26;token=922fe20d-b124-4f1a-ae6c-07c2b2e0bfe9" alt="" width="375"><figcaption></figcaption></figure>

Ini biasanya terjadi karena:

* Akun Instagram sebelumnya sudah **terhubung ke partner lain (misalnya CRM lain)** dan partner tersebut masih jadi *primary receiver* (penerima utama) pesan Instagram.
* Sehingga Cekat tidak mendapat izin penuh untuk membalas pesan tersebut

#### Solusi: Jadikan Cekat sebagai *Primary Receiver*

Ikuti langkah-langkah berikut:

1. **Buka Facebook Setting**
   * Masuk ke: [https://www.facebook.com/settings/?tab=ig\_conversation\_routing](https://www.facebook.com/settings/?tab=ig_conversation_routing\&utm_source=chatgpt.com)
   * Atau manual: buka Facebook → klik ikon profil kanan atas → **Settings & Privacy** → **Settings** → search **“Routing”**

     <figure><img src="https://3693109682-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZNZlvyOVkZXyd3pz2Cql%2Fuploads%2FMxT5mh2SUpSPgfjWwLeM%2FWhatsApp%20Image%202025-08-29%20at%2016.29.07.jpeg?alt=media&#x26;token=ac92ccc3-2f2e-4f1e-a1ac-4cfc7af999b0" alt=""><figcaption></figcaption></figure>
2. **Atur Instagram Conversation Routing**
   * Temukan bagian **Instagram Conversation Routing**

     <figure><img src="https://3693109682-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZNZlvyOVkZXyd3pz2Cql%2Fuploads%2F6ElUVEstswkemdO6iWg7%2FWhatsApp%20Image%202025-08-29%20at%2016.29.07%20(1).jpeg?alt=media&#x26;token=50b6741d-e2fb-4047-b5bb-d560da06ac4f" alt=""><figcaption></figcaption></figure>
   * Klik **“Setup”** → pop-up *conversation routing* akan muncul

     <figure><img src="https://3693109682-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZNZlvyOVkZXyd3pz2Cql%2Fuploads%2FUQ3DE7MczugiIYAQRqUy%2FWhatsApp%20Image%202025-08-29%20at%2016.29.06.jpeg?alt=media&#x26;token=dcfc21e7-b5a8-4cd6-a906-9728de601deb" alt=""><figcaption></figcaption></figure>
   * Klik **Get Started** → klik **Continue**

     <figure><img src="https://3693109682-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZNZlvyOVkZXyd3pz2Cql%2Fuploads%2Fz7F8eyLdymVmTqMuYXGV%2FWhatsApp%20Image%202025-08-29%20at%2016.29.06%20(1).jpeg?alt=media&#x26;token=1ecb56be-0d45-4df8-a782-04e011f939d2" alt=""><figcaption></figcaption></figure>
3. **Ubah Aplikasi Menjadi Cekat**
   * Klik ikon **Edit** di aplikasi yang aktif

     <figure><img src="https://3693109682-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZNZlvyOVkZXyd3pz2Cql%2Fuploads%2F62LxdElMTG8jk1MmQhPz%2FWhatsApp%20Image%202025-08-29%20at%2016.29.05%20(1).jpeg?alt=media&#x26;token=b974ea6c-5232-474f-88c6-242741e1f214" alt=""><figcaption></figcaption></figure>
   * Ganti ke aplikasi **Cekat**

     <figure><img src="https://3693109682-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZNZlvyOVkZXyd3pz2Cql%2Fuploads%2FpW4brg7tPfwRb1Tg9Gp7%2FWhatsApp%20Image%202025-08-29%20at%2016.29.04.jpeg?alt=media&#x26;token=d6233fb3-d2c4-416e-bcb1-92b8c1cabdbe" alt=""><figcaption></figcaption></figure>
   * Centang opsi **“Allow this app to take control of conversation”**

     <figure><img src="https://3693109682-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZNZlvyOVkZXyd3pz2Cql%2Fuploads%2FHGH1AzAAIgXuu4iliPPp%2FWhatsApp%20Image%202025-08-29%20at%2016.29.03.jpeg?alt=media&#x26;token=8fbd6ede-dfce-4bda-9d8e-fa5a68479b40" alt=""><figcaption></figcaption></figure>
   * Klik **Save**
4. **Selesai**
   * Instagram kamu sekarang sudah terhubung penuh ke **Cekat** dan pesan bisa dikirim seperti biasa&#x20;

     <figure><img src="https://3693109682-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZNZlvyOVkZXyd3pz2Cql%2Fuploads%2FlN3VkEv7TbuHckJpZPnC%2FWhatsApp%20Image%202025-08-29%20at%2016.29.02.jpeg?alt=media&#x26;token=22e80d22-3394-488f-b74a-fa8ea5b40437" alt=""><figcaption></figcaption></figure>