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  1. Additional Information

Changes Log

PreviousFrequently Asked Question

Last updated 15 days ago

1 Mei 2025 - Huge Update: Major Revamp & New Features Update besar yang membawa banyak perubahan penting di platform:

  • SLA dan Agent Analytics: Pantau performa agent lewat metrik SLA dan analytics baru.

  • AI Model Baru: Upgrade ke model AI baru yang lebih cepat, akurat, dan natural.

  • Revamp Human Agent & Team: Struktur tim lebih rapi dengan fitur assign supervisor dan tim.

  • CSAT Setting: Atur pesan CSAT dari awal sampai halaman feedback.

  • Revamp Inboxes: Tampilan inbox lebih clean dan navigasi makin cepat.

  • Revamp Side Bar & Setting Page: Sidebar disederhanakan dan ada halaman pengaturan baru.

  • CAPI & MMlite: Integrasi data & metadata jadi lebih fleksibel.

  • Fitur Register Netzme: Daftar Netzme langsung dari app buat aktivasi QRIS.

  • Ticket di Mobile: Bisa lihat list ticket lewat tampilan mobile (view only).

25 Apr 2025 - Ticket Pin Improvement

  • Sistem pin/unpin ticket ditingkatkan.

  • Bug Fixing: Tombol submit template otomatis disable saat loading.

  • Bug Fixing: Perbaikan update field tipe select di ticket.

24 Apr 2025 - New Price Banner & API Analytics

  • Banner harga baru muncul.

  • Tambahan API untuk keperluan analitik.

22 Apr 2025 - Improve Validasi Assign Agent

  • Validasi assign agent diperketat biar lebih akurat.

21 Apr 2025 - Bug Fixing: AI Agent Reply & Mobile Realtime

  • AI balas otomatis di pesan pertama flow.

  • Welcome message tidak nyala kalau pakai flow.

  • Fix bug realtime conversation di mobile.

16 Apr 2025 - Info Harga Paket Baru & Recurring Payload

  • Info harga baru di halaman billing.

  • Payload baru untuk support recurring payment.

15 Apr 2025 - Instagram Message Limit & Disable AI Summary

  • Batas karakter pesan Instagram jadi 1000.

  • AI Summary dinonaktifkan otomatis.

13-14 Apr 2025 - Billing UI Update & Bug Fixing Inbox Assignment

  • Tampilan halaman billing diperbarui.

  • Fix assign agent di inbox.

  • Fix icon file link di Livechat.

10 Apr 2025 - Responsive Margin for Contact Filter

  • Margin kiri filter contact lebih responsif.

9-10 Apr 2025 - Bug Fixing: Instagram & Message Handling

  • Fix search pesan pakai Atlas Search.

  • Fix upload & receive banyak gambar Instagram.

  • Handle pesan unsupported.

  • Fix create contact dari Instagram.

5 Apr 2025 - Bug Fixing: Ticket Status Auto Create

  • Perbaikan supaya status ticket tidak otomatis “created”.

27 Mar 2025 - Adjustment Recurring Payment

  • Recurring pertama +1 hari.

  • Broadcast otomatis dilewati jika transaksi Stripe terakhir sukses.

24 Mar 2025 - Improvement Knowledge Source Text Website

  • Validasi duplikat link saat input.

  • Hapus tombol trainlink di edit.

  • Auto-save sekaligus retrain.

  • Upload gambar langsung dapet URL.

21 Mar 2025 - Knowledge Source Product & Export Data Kontak

  • Tambah produk langsung di Knowledge Source.

  • AI makin paham produk yang dijual.

20 Mar 2025 - AI Libraries & Bug Fixing Kanban Ticket

  • Tambah fitur AI Libraries.

  • Bug Fixing: drag and drop di Kanban & total harga tiket.

19 Mar 2025 - Revamp Knowledge Source (Text & Website)

  • Tampilan & alur Knowledge Source dirombak total.

13 Mar 2025 - Homescreen Analytics (Mobile)

  • Tampil analytics di homescreen mobile, praktis pantau performa aplikasi.

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